Gen AI

GenAI is an enterprise-grade generative AI layer built into the Infinity platform. It empowers organizations to:

Rapidly design apps (Blueprint)

Enhance communications and service (Automate)

Extract insights from data (Analyze)

Provide step-by-step guidance (Coach)

Support learning through virtual help (Coach)

It supports multiple AI providers—AWS Bedrock, Amazon Titan, Google Vertex/Gemini, Anthropic’s Claude, Azure OpenAI—via Connect GenAI, giving users choice and flexibility .

Key Components & Capabilities

  • GenAI Blueprint™ – Design automation

    Transforms app ideas into enterprise-grade blueprints, generating workflows, data models, UI, users, tests, integrations automatically .

    Now includes legacy discovery: ingest BPMN, process mining, DDL, OpenAPI and auto-generate modern low-code blueprints, reducing technical debt .

  • GenAI Automate™ – Communication & simulation

    Drafts emails, chats, and messages within Customer Service, Sales Automation, and Outlook portals, using full case/context data for tone/style matching .

    Generates training simulations for onboarding/contact center use with AI-generated scenarios and feedback .

  • GenAI Analyze™ – Insights with natural language

    Turns questions into data-driven insights, summaries, visualizations, briefings—for operations, service, and sales teams .

  • GenAI Coach™ – Real-time workflow guidance

    Provides personalized, context-aware prompts and recommendations based on case data and best practices, with built-in governance and role-based controls .

Integrated Enterprise Use Cases

Low-code development: Blueprint accelerates time from idea to app, including integrations, test data, and connectors.
Customer & employee communication: Automate elevates messaging with context and brand alignment, reducing manual drafting.
Operational & sales enablement: Analyze empowers non-technical users to interpret data via chat and generate summaries.
Workflow productivity: Coach transforms complex processes into guided steps, surfacing blockers proactively.

Architecture & Governance

Connect AI providers through Connect GenAI plugin—the multi-LLM architecture supports Azure, AWS, Google, Anthropic .

Enterprise-grade control: Configurable model selection, sensitive data filters, audit logs, role-level access align AI outputs with policies .

Business Outcomes

Maximize speed & innovation: Over 60 000 blueprints created; automates technical debt modernization through legacy ingestion .

Broader AI adoption: With multiple LLM choices and low-code access, enterprises are achieving higher ROI on generative AI. Studies show legacy systems were cited by 68% of organizations as a major AI adoption barrier, now ameliorated using + AWS Bedrock/Transform partnership .

In Summary

GenAI is not a single chatbot—it’s a suite of integrated AI boosters embedded throughout Infinity 24.2:

Blueprint

App design & legacy modernization

Automate

Contextual messaging & virtual training

Analyze

Natural language insights & reporting

Coach

Guided task execution with governance

Backed by governance, hybrid deployment options, and integration with top LLM providers, GenAI streamlines workflows, boosts productivity, and accelerates transformation—with a strong focus on enterprise compliance and control.

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