Design Agents

Design Agents take the complexity out of workflow creation. They use natural language prompts and low-code/no-code environments to help users design, adapt, and optimize processes on the fly. They understand business goals and automatically generate templates, process maps, and logic flows—turning intent into operational reality.

From a simple user request like “create a leave approval workflow” to a fully functional process—Design Agents make it possible in minutes.

Conversation Agents

Conversation Agents are your always-on, context-aware virtual assistants. More than just chatbots, these agents understand sentiment, intent, and user history to deliver meaningful interactions across channels—voice, chat, email, or app.

Whether it’s helping a customer reset a password, guiding them through a purchase, or resolving an issue—Conversation Agents elevate user experience by offering human-like responsiveness with machine efficiency.

Automation Agents

Automation Agents execute tasks—fast, accurately, and autonomously. They interact with systems, pull and push data, and complete repeatable jobs without delays or errors. Unlike basic RPA bots, Automation Agents are intelligent actors in a larger decisioning system. They adjust actions based on rules, context, and real-time insights.

Knowledge Agents

Knowledge Agents can be the on-demand experts, created to find, curate, and provide the right information at the right time. They continuously ingest structured and unstructured data—documents, emails, customer queries, FAQs—and apply AI to surface insights, recommend actions, and reduce search time.

Instead of your team digging through files or dashboards, Knowledge Agents provide just-in-time answers and data-driven guidance, fueling smarter decisions.

Coach Agents

Coach Agents act like digital mentors—monitoring team performance, suggesting best practices, and supporting new hires with step-by-step assistance. They help bridge knowledge gaps and ensure operational consistency, especially in customer-facing or high-compliance environments.

For example, a Coach Agent can prompt a sales rep to tailor their pitch based on previous interactions or remind a claims officer of compliance steps during a sensitive case.